18 October 2010

No organization was specified in the configuration file

Recently, one of the client reported that the outlook client configuration wizard prompt them this error message during the CRM 4 outlook client setup.
It seems like too general for system admin to figure out the issue behind.
Besically it is caused by the particular user was not add to CRM system, thats why setup wizard can't populate the related organization and its data.
Just add the user to CRM system and grant him related privilege, case close :)
I was thinking of showing access denied is more easy for us to find out the root cause, what do you think...?

13 October 2010

Always focus on solutions, not on problems.

One of the most memorable case studies on Japanese management was the case of the empty soapbox, which happened in one of Japan's biggest cosmetics companies. The company received a complaint that a consumer had bought a soapbox that was empty. Immediately the authorities isolated the problem to the assembly line, which transported all the packaged boxes of soap to the delivery department. For some reason, one soapbox went through the assembly line empty.

Management asked its engineers to solve the problem. Post-haste, the engineers worked hard to devise an X-ray machine with high-resolution monitors manned by two people to watch all the soapboxes that passed through the line to make sure they were not empty. No doubt, they worked hard and they worked fast but they spent a whoopee amount to do so.

But when a rank-and-file employee in a small company was posed with the same problem, he did not get into complications of X-rays, etc., but instead came out with another solution. He bought a strong industrial electric fan and pointed it at the assembly line. He switched the fan on, and as each soapbox passed the fan, it simply blew the empty boxes out of the line.

Lesson learned: Always look for simple solutions,devise the simplest possible solution that solves the problems. Agree?